Refund and Returns Policy

Because print products are made to order and may use customer-supplied artwork, please review your product options and artwork carefully before placing an order.

Artwork and proofing

Customers are responsible for supplying print-ready artwork in the required size and format. If we identify a file problem, we may contact you before production. Production may begin after the order and artwork are accepted.

Problems with an order

If your order arrives damaged, has a production defect or does not match the approved specifications, contact us promptly with your order number and clear photographs. We will review the issue and, where appropriate, offer a reprint, correction or refund.

Changes and cancellations

Changes or cancellations may not be possible after production has started. Contact us as soon as possible after placing the order.

Contact

Use the contact page and include your order number, product name and a description of the issue.